Terms and Conditions

Refund requests must be made within seven days of receiving your goods. We can track your order and will be made aware once you have received the product.

We accept refund requests sold on our Site for the following reasons:

• The product is broken;
• The product does not work;
• The product is the wrong size; 

Refunds do not apply to the following goods:

• Final Sale items;
• If the product is damaged when it is returned, the refund can be up for debate.

Please contact us at krasceva.canada@gmail.com with details of the product and the defect. You can send the item you consider defective to:

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

To return the item you purchased, please mail it to: 

KRASCEVA

103 Orfus Road

Unit 2

North York. ON

M6A1M4

+1 416-670-6410

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.